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International Shipping Policy

Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additional information is provided below for shipments to Canada, which may apply to other countries as well.  

Additional Information: Below is some information regarding international shipments to Canada. You may reference sites such as www.thefinalcost.com to get an estimate on import costs. 

Brokerage Fee: The brokerage fee is a processing fee charged by the shipping company. This fee includes completion of a customs form to indicate the contents and value of the shipment, as well as calculating taxes and duties.

UPS: When UPS Customs Brokerage handles your imports, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures. 


Taxes: Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax - varies by province) based on the declared value. 

Duties: Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country. 


Orders that are placed and refused during the custom process will be subject to a 20% restocking fee. Shipping charges are NON-REFUNDABLE. By placing an order with NutraLuxe MD through our online store or by telephone, you are agreeing to our policies.

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